Shipping Policy

Welcome to lightdirect.shop, operated by Falcato. We are committed to delivering your lighting products efficiently and reliably. Please review our shipping policy below.

Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding public holidays) after receiving your order confirmation email. You will receive another notification with tracking information when your order has shipped. Please note that processing times may be extended during peak seasons or promotional periods.

Shipping Methods & Delivery Estimates

We partner with various reputable carriers to deliver your orders. Shipping methods and estimated delivery times will be presented at checkout based on your location and selected service. Please note that delivery estimates do not include the 1-3 business day processing time.

Shipping Costs

  • Free Shipping: We are pleased to offer free standard shipping on all orders over $50.00 USD.
  • Orders Under $50: For orders totaling less than $50.00 USD, shipping costs will be calculated and displayed at checkout based on the weight, dimensions, and destination of your order.

International Shipping

Falcato currently ships to addresses within the United States (US) and the European Union (EU).

Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your country’s customs office to determine what these additional costs will be prior to purchasing.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status of your package directly on the carrier’s website.

Lost or Damaged Packages

Falcato is not liable for any products lost or damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Information

It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. If an order is returned to us due to an incorrect or undeliverable address, you will be responsible for any re-shipping charges.

Contact Information

If you have any questions about our Shipping Policy, please contact us: